Several manufacturers have imposed no return restrictions on us, which require us to adhere to the following return policy.
All products are covered by the manufacturer's warranty against defects. Due to certain manufacturer's policies, you may be required to contact those manufacturers directly to replace, repair or return your products. Please talk to your sales advisor about specific programs before you buy.
No returns will be accepted without a Return Authorization (RA) number. With ExpoDepot Inc. and the manufacturer's approval, an RA number may be requested up to 14 days after purchase. All returns must be approved by ExpoDepot Inc. All products must be received within 10 days of RA issue with the RA number clearly and boldly written on the front of the package in the vicinity of the shipping label.
Warranties do not include any physical damage caused by customer or carrier.
All sales on Graphics are final.
If you request a return on a non-graphic product that has no damage and is in new and unused condition, we reserve the right to charge a 20% restocking fee. All returns must occur within 30 days of sale.
All products are properly packed and handled within our highest standards. All shipments are insured. However, some damages may occur during shipping. We will not be responsible for any damages sustained by improper handling or treatment by owner or other person, even if such would otherwise have been covered.
Returns will not be accepted on items that have been damaged due to improper handling, abuse or neglect on the part of the customer or the carrier.
Returns must be prepaid & insured. It is the customer's responsibility to insure packages paid by either credit card or prepayment.
Shipping and handling charges are non-refundable. It is the responsibility of the customer to pay for shipping any product sent for refund and/or replacement.
For damaged items due to shipping, a claim must be made to the carrier directly. You must save your original packaging material when making a claim with any carrier.
We are not liable for the package once it leaves the warehouse.
We typically ship via FedEx or UPS Ground. We can also ship Overnight and 2nd/3rd Day at additional charge. Typically we do not ship using your account number. Shipping and handling rates are calculated at flat rates based on the weight and dimensions of the product you purchased.
Expected arrival assumes that processing or production is not delayed. Reasons for delays include waiting for payment to clear or artwork approval.
Once processing is complete, we will ship your order based on your shipping selection. If your estimated arrival date is on a non-business day then it will be delivered the next business day.
Any refused shipments will still be billed the full amount of the original order, including shipping charges, due to the customized nature of our product.